Nov 29, 2016
Social drinks, company parties, mince pies, carol singing, present wrapping, morning frost and family gatherings. Christmas or the Festive Season, as you wish, is around the corner.
How to survive Christmas or the Festive Season (as you wish)
Sep 27, 2016
What makes good customer service? Could authenticity and consistent real care delivered by organisations of all sectors be the key to increase customer retention and profitability?
Aug 18, 2016
Humans are pattern making ‘machines’ if you will. We do a lot of things by rote for very good reasons. Our bodies are made up of interlinking ‘systems’ and those systems operate through patterns that we never ever think about….until we are ill. When we are ill it’s because one of those systems is out...
Jul 12, 2016
What makes a good leader especially in the uncertain times we’re living in?
As a leader, your success depends upon your ability to get things done: up, down and across all lines in good times and in times of crisis. To do so, you must be persuasive and convincing to win hearts and minds.
Are the best leaders born with...
Jun 13, 2016
Negotiation is a game and those who enjoy playing are the best negotiators by far.
Calling a game might make it sound frivolous; negotiation can be serious stuff. That's one of the things at the top that make negotiating such a trial- it can feel like a life or death, do or die, last man standing kind of thing, which...